Order Policies and Terms
This page explains VMC's order policies, including returns, refunds, and shipping responsibilities.
Customer Agreement
By placing an order with VICYMICHEAL, you acknowledge that you have read, understood, and agreed to all stated policies. These terms are binding upon purchase and guide all transactions made through our platform.
Production & Delivery Timeline
All orders are processed and completed within 10-15 business days or less after confirmation. This timeline covers both production and shipping.
Customers requiring expedited service must inform us prior to placing their order. Please note that urgent requests may attract additional charges depending on feasibility and timelines.
Sizing & Fit Responsibility
Customers are responsible for ensuring that all measurements and sizing details provided are accurate.
- We do not accept returns or exchanges due to incorrect sizing submitted by the customer.
- Customers are strongly advised to review the size guide carefully before placing an order.
- Where necessary, additional measurement details can be submitted via our contact form prior to production.
- VICYMICHEAL will not be liable for any changes in body measurements after an order has been confirmed.
If an item becomes unavailable, we will communicate with you to offer a suitable alternative, subject to your approval.
Returns & Exchange Guidelines
To be eligible for a return or exchange, items must:
- Be in their original condition
- Remain unworn, unused, and undamaged
- Include all original packaging and tags
- Be in a resalable state
Returns that do not meet these conditions will not be accepted.
Return timeframes:
- Standard items: within 5 days of purchase
- Sale items: within 3 days of purchase
- Holiday periods (e.g., Christmas): extended return windows may apply
Returns outside these timelines may be declined or accepted at our discretion.
Customers are responsible for all return shipping arrangements and associated costs. For international orders, this includes customs duties and import fees.
We strongly recommend using a tracked delivery service and retaining proof of postage, as items remain the customer’s responsibility until received by VICYMICHEAL.
Original shipping fees are non-refundable, except in cases where the item is faulty or damaged upon arrival.
All refunds and exchanges are subject to VICYMICHEAL’s discretion. We reserve the right to reject returns that do not comply with our policy. This does not affect your statutory rights under applicable consumer laws.
Refund Policy
We strive to ensure customer satisfaction with every order. However, if you are not satisfied, you may request a return or exchange by contacting us at vicymicheal@gmail.com within 5 days of receiving your order.
- Refund requests must be made within 48 hours of purchase
- After this period, orders are considered in production and are no longer eligible for refunds
Non-refundable items include:
- Custom or bespoke pieces
- Made-to-order items
- Pre-orders
- Sale or promotional items
Items returned without prior notification will not be accepted.
All refunds and exchanges are subject to VICYMICHEAL’s discretion. We reserve the right to reject returns that do not comply with our policy. This does not affect your statutory rights under applicable consumer laws.
Bespoke & Custom Orders
Due to the personalized nature of bespoke and made-to-measure garments, these items are strictly non-refundable. This applies especially where measurements have been provided by the customer.
Adjustments & Alterations
Minor adjustments are offered as a complimentary service for customers within Nigeria.
For international customers:
- Shipping costs for alterations (both ways) are the customer’s responsibility
- Major alterations or design changes will incur additional charges
Any requested modifications after production have begun may also attract extra fees depending on the scope of the adjustment.
Shipping Liability
Once an order has been dispatched, it becomes the responsibility of the shipping provider. However, we remain available to assist with tracking and resolving any delivery-related concerns.
VICYMICHEAL reserves the right to update or modify these policies at any time without prior notice. Customers are encouraged to review these terms periodically.